Missing / wrong / defective item

YOUR satisfaction is OUR priority. We do apologize if one of these cases happen.

If you have experienced one of these situations, please contact us via the request form or by email: customer.experience.team@decathlon.com. When you do, please provide us with :

- The order number 

- The description of the missing or defective product

- If defective: a summary of the problem (a picture showing the damage is better)

We will find the best solution for you to sort out this inconvenience. 


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